1. When does it open?
The York Sport Village is open Monday-Friday 6am-11pm and weekends 6:30am-11pm. The York Sport Centre is open Monday-Friday 7am-10pm, Saturday 9am-7pm and Sunday 9am-10pm.
2. Can I use the pools without being a member?Yes. The pool will be open to the public. Daily swimming sessions will provide access for everyone to use the pools. Click to view the Swimming Timetable.
3. When does annual membership run from and to?Annual membership runs from date of joining for 365 days.
4. What happens after I sign up?You will receive a confirmation email within 24 hours, and there will be a link in this email to book your fitness induction.
5. What notice period is required to cancel membership?A minimum of one months notice from your final payment is required to cancel monthly Direct Debit memberships. This must be recieved in writing or emailed to info@york-sport.com.
6. Can I bring guests?At York Sport Village you are able to bring guests to use the swimming facilities but not to the gym or exercise classes. Guests must pay to use the pool and use the Village changing facilities. At York Sport Centre the gym is available on a pay as you go basis.
7. Are family memberships available?Not at present but members are more than welcome to bring children to use the pool on a pay and play basis.
8. What is the age restriction for the gym?Members must be 16 years of age.
9. Who do the concession rates apply to?Concession rates apply to University of York employees* and over 60s. If you have any questions about the concession rate then please contact us on 01904 325751, or email info@york-sport.com.
10. As a University of York employee, can I pay through payroll?Payment through payroll is available by emailing info@york-sport.com to obtain the appropriate Payroll form.
11. Does membership of York Sport Village entitle me to use the University Sports Centre?There is a bolt-on membership available to allow dual use of York Sport Village and York Sport Centre, email info@york-sport.com for more details. Otherwise Sport Village members get discount on the facilities at the Sport Centre.
12. Can I put my membership on hold?Yes you can for a minimum of 1 month to a maximum of 12 months. A minimum of 2 weeks notice before your next payment date is required to freeze your membership.
.13. Can I take my child into the members changing room?
Children under the age of 12 months old who are unable to walk may to go into the members changing room, members with children over this age will find the village changing room more suitable with cubicles and a family changing area.
14. Which Bus Routes take me to the York Sport Village?
The number 44 and 14 serve the York Sport Village from the town centre. The Uni bus 1 will also provide access from the University Campus.
15. How do i access the Sport Village by foot?
Access is available from the Heslington East campus off Field Lane. Folllow Kimberlow Lane past the interchange and Langwith College and follow the path which is suitable for pedestians and cyclists to the York Sport Village. There is no vehicle access from this campus.
16. Are there any times that the pool has restricted access?
There are certain times where there are only two lanes available for member use for clubs, but this usage is under constant review. The pool is unavailable on Wednesday afternoons between 1pm and 3pm for staff/training/activities. If any large events take place we will endeavour to give as much notice as possible both in club and through Social Media. Please click here to view the Pool Timetable.
17. Why do I need a membership wristband?
Your wristband is what identifies you as a member and must be worn at all times. You must scan your band at all access doors to gain entry. If you lose your band you would pay £10 for a new one.
18. How much is a personal programme?
A personal programme in the gym is available for only £10 for the first session then £5 for programme updates. These sessions include a personalised exercise programme designed for you to meet your goals. You can book this by emailing fitness@york-sport.com, or calling 01904 325751.
19. Do I need an induction to the Gym?
All members are required to undertake an induction to the gym, inductions can be booked by following the link you recieve on joining or by clicking here. You will recieve your membership wristband after your induction.
Classes can be booked by calling reception on 01904 325751 or by booking in person at the York Sport Village/Centre. You can also book classes using the Fast Track machine at the Sport Village. All Classes can be booked ten days in advance.
21. Why can't I take children into the members changing area?
Children are not allowed to use the members changing rooms as access to the health suite including sauna, steam room and importantly the Jacuzzi is unsecured and unsupervised (unlike the swimming areas). Risk assessments are required for all areas of operation and have identified the risk associated with unsupervised children in this area. Children who have managed to access the health suite without their parent knowing has a risk significant enough to warrant that no children should be allowed in the area. We stress that this is purely for safety reasons as even if accessing the suite, all three facilities in it are not suitable for children (of certain ages). Children are still able to use the pool however, and must use the changing village with parent members as this area is designed with family use in mind. This procedure has been established for the safety of all users. Staff will ask any members trying to bring children into this area to use the changing village.
22. The temperature in the changing village is sometimes a bit cold?
We are aware of this and the central heating system is being investigated to isolate this are to ensure it remains constant. The under floor heating is also being monitored to assist in alleviating any temperature issues. Options to enable a door to pool side is also being considered which will reduce draught from the pool to the changing room, and also to pool users in the small pool who have experienced draught from the changing area.
23. How often are the changing rooms cleaned?
The whole of the sport village is cleaned each morning. Changing rooms and toilets (as well as other areas identified) are cleaned throughout the day by cleaning staff who are on site during this period. Areas which have been highlighted as attracting a need for more prominent attention have been identified by both staff and customer comments, and these have been addressed by introducing more staff to clean these areas.
24. Are there soap dispensers in the Members and Village changing area?
All Showers are fitted with soap dispensers
