>

FAQs

Frequently Asked Questions

 

FAQs

We hope you find the answer you’re looking for in our FAQs. If you don’t simply contact us and we’ll be more than happy to answer it for you!

Here you will find our general FAQs – for more specific FAQs please click on the relevant links directly below.

  • What happens after I sign up?

    You will receive a confirmation email within 24 hours, and there will be a link in this email to book your fitness induction.

  • Can I bring guests?

    At York Sport Village you are able to bring guests to use the swimming facilities but not to the gym or exercise classes. Guests must pay to use the pool and must use the Village changing facilities.

  • Who do the concession rates apply to?

    Concession rates apply to University of York employees, Armed Forces Personnel and over 60s. We also have a corporate rate available for a selection of employers.

  • Where is York Sport Village, and how do I get there?

    The Sport Village is located just off Hull Road, by Grimston Bar Park & Ride. It is situated on the edge of the University of York’s Heslington East Campus.

    The number 44 bus will take you to the Village’s doors from the city centre. The number 4 and 6 busses can take you to Heslington East Campus, which is a short walk from the SportVillage.

    You can also access the Sport Village by foot. Access is available from the Heslington East campus off Field Lane. Follow Kimberlow Lane past the interchange and Langwith College and follow the path which is suitable for pedestrians and cyclists to the York Sport Village. There is no vehicle access from this campus.

  • Why do I need a membership wristband?

    Your wristband is what identifies you as a member and must be worn at all times. You must scan your band at all access doors to gain entry. If you lose your band you would pay £10 for a new one. If you forget your band you can borrow a guest band for a small deposit of £5.

  • How do i book classes?

    You can now book classes online here [link]. Alternatively call 01902 325751 or ask at reception.

  • How often are the changing rooms cleaned?

    The whole of the sport village is cleaned each morning. Changing rooms and toilets (as well as other areas identified) are cleaned throughout the day by cleaning staff who are on site during this period. Areas which have been highlighted as attracting a need for more prominent attention have been identified by both staff and customer comments, and these have been addressed by introducing more staff to clean these areas.

  • I wish to submit feedback

    We value customer feedback. You can submit a feedback form online [link to form] or at reception. We aim to reply to your feedback within 10 working days (if requested).

  • Do you have car parking facilities?
    • Sport Village parking is permitted for village users for up to three hours and those likely to need longer can come in to reception to be given a scratch permit. These will have to be displayed in the car.
    • Sport Centre parking is pay and display between the hours of 8am – 6pm Monday to Friday.  Free parking is available after 6pm Monday to Friday, and all day at weekends.
    • Fines will be issued for non-compliance.
Banner