Both York Sport Village and York Sport Centre will be CLOSED from Wednesday 18th March until further notice.
This page will be updated regularly with information as the situation progresses. We would like to thank you in advance for your patience. For the University of York’s Updates please see their Covid-19 updates
In line with the latest government advice, and with great regret, we are writing to confirm that all York Sport facilities will be closed from Wednesday 18th March until further notice.
This has been a hugely difficult decision for us to take, but we have to ensure the health and wellbeing of everyone who works, or uses, York Sport Village and York Sport Centre.
This decision also extends to all other current facility bookings and camps which have now also been cancelled.
We will continue to update all our customers, and we will obviously re-open at the earliest possible opportunity. We want to thank everyone for their understanding during this difficult period.
We recognise that this closure will be a huge disappointment to all our customers who really matter to us, and so in taking this decision we want to confirm that the following will be implemented to minimise long-term inconvenience:
- All York Sport memberships fees/payments will be frozen, until a time when facilities are accessible again.
- Swim scheme payments will be frozen, with swimmers remaining in their present classes.
- You do not need to contact us to arrange freeze of payment, we will do this for you.
Once we have an understanding of timescales for re-opening, we will be in touch to confirm arrangements for reinstating direct debits, or refunding and crediting for payments already made.
We have detailed below information for specific enquiries but if your question has not been answered we encourage you to contact York Sport by emailing firstname.lastname@example.org,
The health and wellbeing of the general public, and our staff and students, is our absolute priority. Through our website, we will seek to provide links to ways in which we can continue to support activity of benefit to physical and mental wellbeing.
We apologise for the inevitable inconvenience this closure will cause and hope you stay safe and healthy in the coming weeks.
PLEASE SEE DETAILS BELOW FOR HOW THIS MAY AFFECT YOU:
Are all of your facilities closed?
All of our facilities are closed at both the Sport Centre and Sport Village.
When will York Sport Village and York Sport Centre facilities re-open?
As the national situation with Covid-19 continues we don’t currently have an indication of a date for re-opening. We will ensure the facility is ready to re-open at the earliest opportunity, as soon as advice from the government and University of York suggest it is safe to do so.
Will members be contacted when we reopen?
Yes! As soon as we have a date for reopening we will be in touch with all customers to let them know and get everyone using our facilities again. We will be in touch via email and we will share the good news on social media and through our website.
What is happening with my membership payments (direct debit)?
All direct debit payments have been frozen for all membership types and durations. The date of reopening will dictate if any adjustments are made to the next direct debit payment. You do not need to contact us to arrange this as we will do it for you. We will ensure all customers do not have to pay for the facilities during this closure period.
I joined recently and havn't made a payment yet, what will happen with my membership payments?
All direct debit payments have been frozen, and this were just about to make your first payment. The date of reopening will dictate if any adjustments are made to the next direct debit payment. Minimum membership contracts will be extended in line with the length of closure.
I have a membership but paid for it upfront rather than direct debit, what happens to this?
For this type of membership we will extend your expiry date by the number of days we are closed, so you will still get the full membership length you have paid for. We will organise this for you so you don’t have to worry about it.
Can I cancel my membership due to the outbreak of coronavirus?
The normal policies for cancellation still apply during this time. To cancel your direct debit payment please contact email@example.com with your direct debit reference number and they will process your direct debit cancellation for you.
Will I be able to keep my normal sports bookings?
Yes! When we reopen the block bookings that were in place will remain at the same time and same facility. All invoicing will be adjusted to account for the closure. We will contact everyone when we are ready to re-open to confirm your booking is going ahead.
What happens to my payments for swimming lessons?
All direct debit payments have been frozen. The date of reopening will dictate if any adjustments are made to the next direct debit payment.
For parents paying upfront for 7 or 12 week blocks of lessons, the lesson credit unused will be carried over to the lessons when they restart. We will do this for you, so there’s no need to worry.
Will my child keep their space for swimming lessons?
Yes! All children on the swim scheme will keep the same space they had before the closure. We will be in touch to confirm when the lessons will be re-starting.