10 Days until we reopen! 31/7/20
We are fast approaching the 10th of August and we are currently hard at work cleaning, reorganising and improving our facility ready for your return. As previously mentioned, we are working to a phased reopening schedule starting with the gym and then moving forward to classes and the swimming pool. We would like to thank you all for your patience during this time, and we are keen to get you back to being active as soon as we can.
You can find out more information about our reopening and what it will look like on our Reopening FAQ’s page. Here is what our schedule looks like:
All members will receive an email regarding reopening and their membership over the next few days so please make sure you check your emails. If you do not receive an email please email email@example.com and we will be in touch with you as soon as we possibly can.
– The York Sport Team
The countdown to reopening begins 9/7/20
Like many across the country, tonight we welcomed the announcement made by Culture Secretary Oliver Dowden that gyms, pools and leisure facilities can reopen from the end of July.
We will now study official guidance provided by the government and will plan accordingly to meet these requirements with a view to reopening York Sport Village on Monday 10th August. Indoor facilities at York Sport Centre will follow from Tuesday 1st September.
Gym, classes and pool sessions will all require booking in advance. Equipment and facilities will be arranged in a way to ensure social distancing and enhanced cleaning can be provided. We can assure you that procedures will be in place to meet your expectations, to allay any concerns and to safely welcome back all those keen to do so.
A number of changes to the way we operate have already been planned for and we will communicate these in due course. We will only open when we are convinced that we can do so safely. This has always been and remains our priority towards our members, our customers and our staff.
We look forward to welcoming everyone back soon and appreciate all the support and patience we have received to date as we work hard to re-open our doors once again.
– Keith Morris
Head of sport
We are on Standby! 29/6/20
We hope you have all managed to stay happy, healthy and active during the lockdown
We appreciate that there is a continued level of uncertainty as to when we will be back in action so we wanted to update you on what’s been happening here at York Sport.
At this time we are still waiting for further Government updates that will suggest a date when we can reopen.
Whilst we cannot currently confirm dates when our facilities will be open our team has been working hard towards delivering a carefully phased approach to reopening with; added safety measures, a booking system for sessions to ensure social distancing practices, extensive new cleaning protocols and investment, programme changes and additional measures to ensure we are COVID-ready and best placed to welcome your safe return to York Sport.
As you can imagine there have been and continue to be many complexities to work through.
However we are in a positive position to move quickly when able to do so and this is thanks in large part to a huge team effort and the overwhelming support, understanding and feedback from our York Sport community.
Our priority is, and will continue to be, your safety and the safety of our team and our focus on allaying all concerns and meeting all expectations without sacrificing your usual experience at York Sport.
We will keep our plans under review and will take all appropriate steps to make sure that you and our team are able to return to York Sport and regular activity in a safe way.
We are excited to welcome you back and thank you for trust and patience as we work to the date when this is possible. However, be assured we will only reopen once we believe it is safe to do so.
We will continue to update you once we know more about a potential date to re-open in line with government and University guidance
In the meantime, if you have any questions please do not hesitate to get in touch with us at firstname.lastname@example.org.
Stay well and we look forward to welcoming you back in the not too distant future.
– Keith Morris
Head of sport
Summer Holiday camps Update 24/6/20
We hope you and your family are keeping well and have remained so during the challenging lock down period.
University sports facilities across the UK and on campus remain closed at this time. Whilst it has been suggested that some easing of restrictions may occur in coming weeks, this remains unconfirmed.
Unfortunately due to the level of uncertainty surrounding access to facilities, staffing and changing guidance applicable to various sporting activities; we regret to announce that we will be unable to host York Sport summer activities this year.
We are proud of the way in which the camps have grown in recent years and we always look forward to seeing the children enjoying the activities organised.
We had hoped until this time that some activity would be possible, but hope that by being able to clarify our position at this time is of some assistance.
Any payments that have been made in respect of any future sessions will be refunded in full, and we look forward to getting active again when safe and accessible to do so.
We apologise for any inconvenience this decision may cause but believe you will understand the Covid-19 related circumstances behind it.
We hope you and your family stay safe and in good health.
– The York Sport Team
Both York Sport Village and York Sport Centre will be CLOSED from Wednesday 18th March until further notice.
This page will be updated regularly with information as the situation progresses. We would like to thank you in advance for your patience. For the University of York’s Updates please see their Covid-19 updates
In line with the latest government advice, and with great regret, we are writing to confirm that all York Sport facilities will be closed from Wednesday 18th March until further notice.
This has been a hugely difficult decision for us to take, but we have to ensure the health and wellbeing of everyone who works, or uses, York Sport Village and York Sport Centre.
This decision also extends to all other current facility bookings and camps which have now also been cancelled.
We will continue to update all our customers, and we will obviously re-open at the earliest possible opportunity. We want to thank everyone for their understanding during this difficult period.
We recognise that this closure will be a huge disappointment to all our customers who really matter to us, and so in taking this decision we want to confirm that the following will be implemented to minimise long-term inconvenience:
- All York Sport memberships fees/payments will be frozen, until a time when facilities are accessible again.
- Swim scheme payments will be frozen, with swimmers remaining in their present classes.
- You do not need to contact us to arrange freeze of payment, we will do this for you.
Once we have an understanding of timescales for re-opening, we will be in touch to confirm arrangements for reinstating direct debits, or refunding and crediting for payments already made.
We have detailed below information for specific enquiries but if your question has not been answered we encourage you to contact York Sport by emailing email@example.com,
The health and wellbeing of the general public, and our staff and students, is our absolute priority. Through our website, we will seek to provide links to ways in which we can continue to support activity of benefit to physical and mental wellbeing.
We apologise for the inevitable inconvenience this closure will cause and hope you stay safe and healthy in the coming weeks.
PLEASE SEE DETAILS BELOW FOR HOW THIS MAY AFFECT YOU:
Are all of your facilities closed?
All of our facilities are closed at both the Sport Centre and Sport Village.
When will York Sport Village and York Sport Centre facilities re-open?
As the national situation with Covid-19 continues we don’t currently have an indication of a date for re-opening. We will ensure the facility is ready to re-open at the earliest opportunity, as soon as advice from the government and University of York suggest it is safe to do so.
Will members be contacted when we reopen?
Yes! As soon as we have a date for reopening we will be in touch with all customers to let them know and get everyone using our facilities again. We will be in touch via email and we will share the good news on social media and through our website.
What is happening with my membership payments (direct debit)?
All direct debit payments have been frozen for all membership types and durations. The date of reopening will dictate if any adjustments are made to the next direct debit payment. You do not need to contact us to arrange this as we will do it for you. We will ensure all customers do not have to pay for the facilities during this closure period.
I joined recently and havn't made a payment yet, what will happen with my membership payments?
All direct debit payments have been frozen, and this were just about to make your first payment. The date of reopening will dictate if any adjustments are made to the next direct debit payment. Minimum membership contracts will be extended in line with the length of closure.
I have a membership but paid for it upfront rather than direct debit, what happens to this?
For this type of membership we will extend your expiry date by the number of days we are closed, so you will still get the full membership length you have paid for. We will organise this for you so you don’t have to worry about it.
Can I cancel my membership due to the outbreak of coronavirus?
The normal policies for cancellation still apply during this time. To cancel your direct debit payment please contact firstname.lastname@example.org with your direct debit reference number and they will process your direct debit cancellation for you.
Will I be able to keep my normal sports bookings?
Yes! When we reopen the block bookings that were in place will remain at the same time and same facility. All invoicing will be adjusted to account for the closure. We will contact everyone when we are ready to re-open to confirm your booking is going ahead.
What happens to my payments for swimming lessons?
All direct debit payments have been frozen. The date of reopening will dictate if any adjustments are made to the next direct debit payment.
For parents paying upfront for 7 or 12 week blocks of lessons, the lesson credit unused will be carried over to the lessons when they restart. We will do this for you, so there’s no need to worry.
Will my child keep their space for swimming lessons?
Yes! All children on the swim scheme will keep the same space they had before the closure. We will be in touch to confirm when the lessons will be re-starting.