Reopening FAQs

All you need to know about coming back

Reopening FAQs

  • Gym reopens 10th August – Bookings from the 7th August
  • Classes restart 17th August – Bookings from the 14th August. You can see our new class timetable here. 
  • Swimming pool opens 24th August – Bookings from the 21st August

Please note two change in previously advertised opening dates:

  • Cycle Circuit will now open on the 17th August (previously stated as the 10th)
  • 3G Pitch will now open on the 24th August (previously stated as the 17th)

Please take the time to read through this and familiarise yourself with how things will work on reopening. This is a brief summary of some key changes for when you return, for more in-depth questions please see the drop-down menu below:

  • All visits to the facility should be pre-booked: So just like you would book a fitness class, you will now need to do this for the gym and swimming. Click here to book.
  • You can book up to 3 days in advance: This has changed from 7 days and should give a better chance for everyone to book the sessions they would like.
  • The member changing rooms and health suite will remain closed: This is following industry guidance and we will update when reopening.
  • There are some changes to opening times, they are now:
    • Monday to Friday: 6.30am – 1.30pm & 3.30pm – 9pm
    • Weekend: 8.30am – 3pm
  • Sanitisation, Sanitisation, Sanitisation: We ask everyone to wipe down equipment before and after use.
  • We have had to reduce class sizes for social distancing. However we are introducing live stream classes, so you can do your favourite classes at home.
  • All gym machines will be spaced 2 metres apart, we have also moved the functional floor areas into Studio 2, with the group cycle sessions now in Studio 3 to aid social distancing in these areas.

Here is a short video that outlines some of the key points. If the video doesn’t load please click here to watch it on youtube.

 

  • Facility Access and Areas

    When will the gym reopen?

    The gym will reopen from Monday 10th August.  Access will be available for members who have pre-booked a session in the gym. You can book online here

    Will all facilities be available for use?

    There will be a phased approach to reopening facilities.  This timeline is subject to change depending on government guidance, but this is the timeline we are currently working to:

    ·Phase 1 = w/c 10th August – Gym and Cycle Circuit

    ·Phase 2 = w/c 17th August – Fitness Classes and 3G pitches.

    ·Phase 3 = w/c 24th August – Main Swimming Pool (Lane Swimming only)

    The health suite and member changing rooms will remain closed in the first instance, with changing rooms only available for the swimming pool.

    The small pool will also remain closed whilst we explore options for family swimming and lessons to return safely. 

    At York Sport Centre the Athletics Track, Outdoor Tennis/Netball courts and JLD Pitch are already open, with indoor facilities and gym due to reopen from 1st September onwards.

    What time will you be opening and closing?

    There are some temporary changes to our opening times:

    ·Monday to Friday: 6.30am-1.30pm & 3.30pm-9pm

    ·Weekend: 8.30am – 3pm

    We will be reviewing our opening hours on an ongoing basis as we open more services.

    How far in advance can we book?

    For all facilities you can now book ahead 3 days in advance, rather than 7 days that you could previously book.

    How many people per time slot?

    The capacities for each facility area are shown below.  These will be subject to change following government and industry guidance.
     

    York Sport Village Capacity
    Gym 30
    Fitness Classes 12*
    Swimming Pool 20

    *Some classes may have a lower capacity due to the nature/requirements of the class 

    Can you book multiple slots in a row?

    There is nothing to stop you booking multiple time slots in a row.  However the time slots are there to control numbers, and then allow our team to clean the areas used ready for the next time slot.  Therefore you would not be able to stay in the facility area, and will be asked to leave in between time slots.

    Can I use the showers? 

    Changing rooms won’t be available when we reopen as these are deemed to be very high risk areas.  When the swimming pool reopens there will be showers and changing available for pool users. However we would strongly recommend that customers leave the changing rooms as quickly as possible and consider showering at home.

    Why can swimmers use showers and we gym users can’t?

    The guidance released by the government recommends that changing rooms and showers should be avoided but accept that they are likely to be needed after swimming.

    Even though changing cubicles and showers will be available for swimmers, we are strongly recommending that customers where possible should consider showering at home.

    Will there be toilets available?

    Yes toilets will be available to users of the facility, and accessible toilets will also be available.  Toilets are available on the 1st Floor Balcony (located next to the gym) and in the Swimming Changing Rooms.

    Can I bring a sports bag inside? 

    We are asking all users to leave bags and any other belongings outside of the building that are not necessary for your activity.  We won’t have places available to store these when we reopen as lockers will not be available to gym users and class attendees 

    How will you notify me of changes?

    We will make updates available on our website, as well as making announcements through our newsletter, and social media channels;

    We will make updates available on our website, as well as making announcements through our newsletter, and social media channels; Facebook, Twitter and Instagram

    I am over 70 can I still come to the gym?

    Yes absolutely; we firmly believe in staying active to keep healthy! We ask that if any members, regardless of their age, have symptoms of covid-19 you should not be visiting the facility and self-isolate in line with government guidelines.

    When will the cafe be open?

    For now the cafe will remain closed. We will provide further details of reopening as soon as we have them. 

    Are vending machines still available?

    Yes the vending machines will still be available to use.

  • Covid-19 Compliance

    What are our rules for social distancing?

    We expect all customers and staff to take their own responsibility for ensuring they socially distance from other users of the facilities.  We have taken steps to help this by ensuring all equipment in the gym is 2 metres apart, and limited capacities in each area to allow for social distancing to take place.

    Our staff will enforce our social distancing rules, and this is in place for the safety of everyone at the facility.  If the rules aren’t followed please expect to be instructed to do so by a member of staff, they are there to keep us all safe.

    Are cleaning and sanitising products available in the facilities?

    Yes we will have sanitising products available in the toilets, along with sanitising stations around the whole facility.  Our policy for all areas will be for users to wipe down equipment before and after use.

    Changes and Updates

    We reserve the right to become more or less restrictive as the situation evolves, for the safety of all our customers and our staff. Please be aware we will notify all customers of any changes via email, website and social media channels.

    How many staff/cleaners are on duty at any one time?

    Our staff team will be split into three ‘bubble’ teams. Each bubble will have at least 8 members of staff working at any one time.

  • Membership

    When will membership payments restart?

    Membership payments will restart from 1st September onwards.  If you normally pay on the 15th of each month then your first payment will be 15th September.

    How will existing members use the gym if new members are joining?

    Existing members will get priority when we reopen, and we won’t be taking on any new members in the first phases of reopening.

    If all facilities are not available will there be a reduction in monthly fees?

    No, membership fees will remain the same and we cannot reduce the monthly fees during the phased reopening of the facility.

    My membership was frozen – what will happen when the gym reopens?

    Every member will be emailed to confirm how things will work for their membership when we reopen.  If you have any queries on this or didn’t receive an email please email info@york-sport.com.

    Will the freeze I placed on my membership prior to closure continue as normal?

    If your membership freeze was due to stop during the lockdown period then you will need to re-freeze your membership if you want it to continue. This can be done in 1-3 month cycles, and you can renew your freeze at the end of each cycle.

    If you would like this option please click here to process your freeze continuation.

    I have paid in advance for my membership, can I get my money back? Will my membership be extended?

    All memberships that have been paid upfront, rather than direct debit, have been extended by the number of days the facility has been closed.  If you wish to continue to freeze this type membership, please email info@york-sport.com stating the number of months you wish to freeze for.

    What if I am not happy to return at the moment, can I freeze my membership?

    Yes, you can continue freezing your membership until you feel comfortable to return. If you pay by direct debit and want to continue your membership freeze please fill out this online form via Harlands.

    If you have paid upfront for your membership (eg Annual membership) please email info@york-sport.com to continue your membership freeze.

    What if I’ve lost my wristband in the lockdown period?

    The usual rules apply for if you have lost your wristband, and you will need to purchase a new one at reception.

    I’ve lost my job or had to close my own business and cannot afford to carry on with my membership, can I cancel with no further payment?

    Our normal membership cancellation procedures will still apply, however we understand a number of people may have had a change of circumstances.  In these situations please email info@york-sport.com and we can discuss this with you.

    What happens if all the sessions are booked and I cant use my gym membership – will I still be charged?

    We can understand it would be frustrating if this does happen.  If you are struggling to get booked in please contact us on info@york-sport.com and we will try to help you resolve this

  • Gym

    How would I be able to use the gym? Would I have to book a slot?

    All members will have to pre-book a gym session.  You can do this online via this link, or by calling 01904 325751 or emailing info@york-sport.com.  Bookings will be available 3 days in advance.  Fitness classes and the swimming pool will also be available for pre-bookings only.

    How do I book?

    Booking can be made online via our online portal here.  Instructions for registering for an account and making booking can also be found on the help section of this site.  You will need your wristband/card number to register for online bookings.  This will be printed on your member’s wristband.

    What gym equipment will be available? 

    There will be a total of 62 stations available for the gym.

    Area Kit available
    Cardio 10x Treadmills; 2x Skill Mills; 4x Upright Bikes; 4x Climbs; 4x Varios; 3x Cross Trainers; 2x Recline Bikes; 1x Hand Bike; 1x Skill Bike; 3x Rowers
    Resistance machines 1x Abductor; 1x Adductor; 2x Leg Press; 1x Shoulder Press; 1x Low Row; 1x Pectoral

    1x Pulldown; 1x Chest Incline; 1x Chest Flat

    1x Lat Pulldown; 1x Leg Extension; 1x Leg Curl

    1x Seated Row; 2x Ab Crunches

    Free weights 1x Incline Bench Press; 1x Flat Bench Press

    2x Half Racks; 1x Cable Crossover; 3x Free Weights Adjustable Benches; Dumbbells 2kg-36kg; Dumbbells 1-10kg; Fixed Weights Bars 10kg-45kg; 4x Functional Mat Pods; Vipr Bars

    Will there be limits to the number of people attending the gym at any one point, will I need to book in?

    Yes each area of the facility will have capacity limits.  This will be controlled by the booking system, and this is why we are enforcing the pre-booking policy.

    Will you have workouts I can follow from home?

    Yes!  We are launching York Sport OnDemand workouts and live stream classes through our app. This will be available as part of your existing membership, or alternatively you can have an Online only membership that gives you access to the online content.  

    Will I be able to book sessions with personal trainers?

    Initially Personal Training will not be available as we want to focus on making the safest and cleanest environment possible with our staffing resource.  As we start to move through the phases we will announce when Personal Training will be available.

    How many people will be allowed in and for how long?

    There will be a maximum of 30 people in the gym suite at a time, and these can be booked in 90 minute slots.

    What is the distance between machines?

    All equipment in the gym will be 2 metres apart to aid social distancing.

    What happens if I get there and the equipment I want to use is taken?

    We have tried to maximise equipment availability in the gym, and sometimes this can happen at any time.  If this does happen please speak to a member of the fitness team who will be able to offer you alternative exercises to work the area you were looking for.

    What happens if I miss my session?

    If you miss your session you will likely have some contact with us to check everything is ok and that you know how to cancel your sessions if you can’t make it.  You can cancel your session through your Account History online, or by calling 01904 325751, or emailing info@york-sport.com.

  • Fitness Classes

    Will class numbers be reduced?

    Yes, due to social distancing guidelines the capacity in fitness classes will be reduced. We will also be doing live stream classes through the York Sport Wellness app

    How do I book?

    Booking can be made online via You can book online here

    Instructions for registering for an account and making booking can also be found on the help section of this site.  You will need your wristband/card number to register for online bookings.  This will be printed on your member’s wristband.

    What happens if I miss my session?

    If you miss your session you will likely have some contact with us to check everything is ok and that you know how to cancel your sessions if you can’t make it.  You can cancel your session through your Account History online, or by calling 01904 325751, or emailing info@york-sport.com.

    Are water fountains still available?

    Water fountains will not be available initially. We are encouraging everyone to bring a water bottle with them. Bottled water will also be available from the vending machines.

  • Swimming Pool

    Can children use the pool?

    Yes, but we are reminding customers that initially we will only be opening the main pool for lane swimming. Therefore your child will need to be a strong competent swimmer to take part in the session.

    We would advise families with younger swimmers to wait for the small pool and open swim sessions to restart before returning to the pool.

    How will swimming work? Will we have to book time slots?

    Yes, swimming will also have to be pre-booked whether you are a member or pay as you go.  This will help us control the numbers in the pool for social distancing reasons.

    How do I book?

    Booking can be made online via our online portal here.. Instructions for registering for an account and making booking can also be found on the help section of this site.  You will need your wristband/card number to register for online bookings.  This will be printed on your member’s wristband.

  • Swimming Lessons

    When are swimming lessons restarting?

    At the moment we do not have a confirmed date for swimming lessons restarting, however we anticipate them to restart in September.  When we have this confirmed we will update everyone as soon as possible.

    What is happening with my payments?

    All direct debit payments remain frozen, and those paying by cash blocks will have their lesson credit extended until the lessons restart.  When lessons are due to restart we will let you know when payments will restart.

    Will things be different when lessons are back?

    Similar to our other facilities and activities, it is likely there will be some necessary changes to the way lessons operate to ensure they are ‘covid safe’.  We will inform everyone on any changes and how this may affect you.

    Will the changing rooms and showers be available?

    Yes, changing rooms and showers will be available, but we will encourage all users to be in and out of that area as quickly as possible.

    Are class sizes going to be the same, and will instructors still be in the pool?

    We are working through the advice and guidance from Swim England to ensure lessons follow the correct protocols regarding Covid-19.  As ever, the health and safety of all customers and staff will be the priority.

Banner