Reopening FAQs

All you need to know about coming back

Reopening FAQs

York Sport Village

At the bottom of this page, you will find detailed FAQs. Key highlights are:

  • Gym, Fitness Classes, Changing Rooms and Outdoor facilities: All open as normal
  • Opening Times
    • Monday to Friday: 6.00am – 10.00pm
    • Weekend: 8.00am – 5.00pm
  • We encourage all users to still wipe down and sanitise equipment before and after use.

Swimming Pool

At the bottom of this page, you will find detailed FAQs. Key highlights are:

  • All swimming sessions should be pre-booked: So just like you would book a fitness class, you still need to do this for swimming. Click here to book
  • The Pool is open to members and for public swimming. Members will have access to the pool for free and non-members can book a swimming session for £4.95 each. Users with an existing 10 for 8 swim card can book by calling reception to book your session on 01904 325751.
  • You can view the pool timetable here
  • Please bring a £1 coin or shopping trolley token for the lockers

York Sport Centre

  • All Sport Centre facilities are open as normal
  • Opening Times:
    • Monday to Friday 07:00-22:00
    • Saturday & Sunday: 09:00-19:00

Please contact bookings@york-sport.com for booking enquiries.

  • Swimming FAQs

    Who can swim at York Sport Village?

    The pool is available to members and non-members, and open for lane swimming. Those attending must be able to complete full lengths of the pool.  One length of the main pool at York Sport Village is 25m and has a depth of 1.2m – 2m

    How do I book a space in a swim session?

    Members and non-members can book a space via our online booking portal.

    ·Members need to Register before logging on, and enter the wristband number to associate with the account.  Once registered you can log in and book swim sessions, aswell a gym and class sessions.  Members can book 3 days in advance.

    ·Non-members can also book online.  You do not need to register or log on, simply search for the activity on the left hand menu, add it to your basket, add your details and complete the transaction online.  You will receive a confirmation email once booked.  Non-members can book 2 days in advance.

    ·10 for 8 swim card holders can’t book online, and instead need to phone reception to reserve a space.  Please call 01904 325751 to book a space with our reception team. 10 for 8 swim card holders can book 2 days in advance.

    Which pools are open?

    Only the Main Pool will be available Open Swim Sessions.  The Small Pool will be available during Family Swim sessions.

    When is the pool open?

    You can view the full pool timetable here.

    Is there a limit on the number of swimmers in the pool?

    There will be a maximum of 25 spaces available for each session in the pool, and all spaces must be pre-booked before arrival.  Bookings can be made for members and non-members via this online booking portal.  If you have a 10 for 8 swim card you will need to call reception to book your session on 01904 325751.

    Are 10 for 8 swim cards still available, and how do I book with one?

    Users with an existing 10 for 8 swim card that was purchased pre-lockdown can still use this for swim sessions when the pool reopens.  In this case you will still need to book, and you will need to do this via Reception by calling 01904 325751, and can do this two days in advance.  You can also purchase a 10 for 8 Swim Card over the phone or at Reception.

    Why is there only one price available?

    Our booking system only allows for one price for non-member/pay as you go bookings.  This price has been set at £4.95 per person.  As and when we are able to relax rules and there isn’t the need to pre-book, we will then be able to introduce a different pricing structure.

    How is the pool set up?

    The pool will have 4 double width lanes to assist with social distancing in the pool.

    Are changing rooms available?

    The Changing Village will be available for use. This area has individual cubicles available, and a one-way system in place for social distancing.  Showers will also be available however we encourage people to use these sparingly and as quickly as possible.

    Are Family Swims still available?

    Yes Family Swims are available on Sunday mornings at a price of £12.95.

    Is there an age restriction on lane swimming?

    We haven’t set any age restrictions on the lane swimming, however we do expect swimmers to be able to complete unaided lengths of the pool.

  • Covid-19 Compliance

    What are our rules for social distancing?

    We expect all customers and staff to take their own responsibility for ensuring they socially distance from other users of the facilities.  We have taken steps to help this by ensuring all equipment in the gym is 2 metres apart, and limited capacities in each area to allow for social distancing to take place.

    Our staff will enforce our social distancing rules, and this is in place for the safety of everyone at the facility.  If the rules aren’t followed please expect to be instructed to do so by a member of staff, they are there to keep us all safe.

    Are cleaning and sanitising products available in the facilities?

    Yes we will have sanitising products available in the toilets, along with sanitising stations around the whole facility.  Our policy for all areas will be for users to wipe down equipment before and after use.

    Changes and Updates

    We reserve the right to become more or less restrictive as the situation evolves, for the safety of all our customers and our staff. Please be aware we will notify all customers of any changes via email, website and social media channels.

  • Membership

    When will membership payments restart?

    Membership payments for York Sport Village and York Sport Centre will restart from 15th April onwards.  If you normally pay on the 1st of each month then your first payment will be 1st May.

    If all facilities are not available will there be a reduction in monthly fees?

    No, membership fees will remain the same and we cannot reduce the monthly fees during the phased reopening of the facility.

    My membership was frozen – what will happen when the gym reopens?

    Every member will be emailed to confirm how things will work for their membership when we reopen, with the option to continue the freeze of your membership.  If you have any queries on this or didn’t receive an email please email info@york-sport.com.

    Will the freeze I placed on my membership prior to closure continue as normal?

    If your membership freeze was due to stop during the lockdown period then you will need to re-freeze your membership if you want it to continue. This can be done in 1-3 month cycles, and you can renew your freeze at the end of each cycle.

    If you would like this option please click here to process your freeze continuation.

    I have paid in advance for my membership, can I get my money back? Will my membership be extended?

    All memberships that have been paid upfront, rather than direct debit, have been extended by the number of days the facility has been closed.  If you wish to continue to freeze this type membership, please email info@york-sport.com stating the number of months you wish to freeze for.

    What if I am not happy to return at the moment, can I freeze my membership?

    Yes, you can continue freezing your membership until you feel comfortable to return. If you pay by direct debit and want to continue your membership freeze please fill out this online form via Harlands.

    If you have paid upfront for your membership (eg Annual membership) please email info@york-sport.com to continue your membership freeze.

    What if I’ve lost my wristband in the lockdown period?

    The usual rules apply for if you have lost your wristband, and you will need to purchase a new one at reception.

    I’ve lost my job or had to close my own business and cannot afford to carry on with my membership, can I cancel with no further payment?

    Our normal membership cancellation procedures will still apply, however we understand a number of people may have had a change of circumstances.  In these situations please email info@york-sport.com and we can discuss this with you.

    What happens if all the sessions are booked and I cant use my gym membership – will I still be charged?

    We can understand it would be frustrating if this does happen.  If you are struggling to get booked in please contact us on info@york-sport.com and we will try to help you resolve this

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