Swimming Lesson FAQ’s
We’ve put together some of our frequently asked questions below. You can also contact us directly at swimming@york-sport.com
For Duckling lessons (3yrs+) parents are only required to go in the water with their child for the Monday – Friday morning lessons.
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New Pool Rules Policy 2023
From Monday 18 September 2023 we will be introducing a new policy regarding footwear in our York Sport Village Swimming Changing Room.
This new policy introduces the following rules.
We are asking our customers to take off or change their outdoor footwear before entering our York Sport Village Swimming Changing Room facilities, including our swimming changing room shower cubicles and public changing areas.
Use of indoor footwear (multi-shoe covers and flip flops) or bare feet will only be permitted in these areas from Monday 18 September 2023. York Sport reception desk also offers purchase options for indoor footwear.
The outdoor footwear can be put away either in the shoe storage compartment located in our facility lockers, where a one pound coin or locker token is required.
To coincide with this new policy introduction, we have introduced brand new benches next to our reception area, where shoes can also be stored during your visit.
To find out more about these options please speak to a member of reception when you next visit.
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How do I top up my child's lessons?
You are able to top up lessons either at Reception but we ask that you pay by card / contactless or by phoning Reception on 01904 325750 / 325751
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Will we have the same teacher each week?
We try to ensure that your child has the same teacher each week, with the exception of sickness and holidays. When your child moves up a stage you may need to change day and/or time.
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How do we drop off and collect children for lessons?
The entrance to and exit from the lessons is through the changing village – you will need your yellow wristband to access the changing village. Please ensure that you are on time to collect your child when the lesson finishes.
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What time should we arrive?
Children should be changed and ready to be ticked on the registers by the swim team on poolside a maximum of 5 minutes before their lesson starts. No entry will be allowed to the lessons after the first five minutes of the class.
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Where do I leave their belongings?
We have lockers available in the changing village for you to use for their belongings. These take either a £1 coin or a trolley token. Please do not leave belongings in the cubicles.
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Where can I watch the lessons?
The pool balcony and café will be open to view lessons.
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What if I want to become a member of York Sport?
Did you know?
Parents of children on our Learn to Swim scheme are able to get discounted membership at York Sport Village!
Save up to £60 per year on your gym membership and keep things simple by working out while your child swims. Fill in our membership enquiry form for more information.
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Will parents/guardians still need to go in the pool water for Ducklings lessons?
For Duckling lessons (3yrs+) parents are only required to go in the water with their child for the Monday – Friday morning lessons.
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Will showers be available?
Showers and cubicles are both available in the Village Changing room. We encourage where possible to wait and shower at home to reduce time spent in the area.
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Do you run holiday swimming courses?
We run holiday swimming courses through each half term, plus Easter and Summer for children aged 5 years and over for stages 1-7. Plus for those who are in stages 6 and 7 we also offer Rookie lifeguard and Dolphin Snorkel courses.
