York Sport Membership FAQs

Frequently asked questions about memberships at York Sport

York Sport Membership FAQs

If you have a question that is not in the FAQs, or have a query about any of the answers then do not hesitate to get in touch with us. You can do this by calling 01904 325751, or emailing info@york-sport.com.

  • I've just joined up... what do I do now?

    First of all, welcome to York Sport!

    The next step after signing up as a member is to book your induction. Our health and safety inductions offer a way for our new members to acquaint themselves with our facilities. You can also ask our Fitness Team to answer any questions you might have! You will be shown how to check in for our fitness classes, how to use our wristbands and our Wellness app, and how to use any machines in the gym you are unfamiliar with.

    On your induction, you will also be handed your membership wristband. This is how you can access our gym and members-only areas, so keep hold of it!

    You can book your induction here for Sport Village members, and here for Sport Centre members.

  • How do I freeze my membership?

    Sometimes life gets in the way, so we understand that you need to have flexible membership options that work for you. That’s why we include the option to freeze your York Sport membership once in a rolling 12 month period – completely free of charge – for a minimum of 1 month to a maximum of 3 months. All members can also purchase additional freeze months, costing just £10 per freeze, per month. Please note that we can only freeze in monthly blocks. 

    Find out how to freeze your account below.


    Pay monthly/direct debit membership

     

    If you wish to freeze your direct debit membership payments with us you need to email c.service@harlandsgroup.co.uk in order to action your request. You can freeze for a minimum of one full month up to 3 consecutive months. We can only freeze in monthly blocks. The freeze will start on the same date as your payment date. You will not have access to the facilities while the freeze is in place.

    Please email from the address associated with your membership and copy info@york-sport.com into your email to Harlands. It is very important for you to write your request to Harlands as evidence.

    You can also contact Harlands directly on 01444449166 between 8.00am to 6.00pm Monday – Friday, still be sure to have contacted them in writing.

    You are committed to provide a minimum of 30 days’ notice before your next payment date as per our terms and conditions.

    Make sure to include the following information in your email:

    Harlands reference number:
    Membership wristband number:
    Full name:
    Email Address:
    Telephone number:
    Length of freeze (min 1 month, max 3 months):


    Pay up-front membership

     

    If you have paid up-front for your membership, you need to email info@york-sport.com in order to action your request. You can freeze for a minimum of one full month up to 3 consecutive months and we can only freeze in monthly blocks. We require both a start and an end date on the freeze e.g. from 1st – 31st December. We would extend your contract by the same number of months for which you have frozen.

    Make sure to include the following information in your email:

    Membership wristband number:
    Full name:
    Email Address:
    Telephone number:
    Freeze start date:
    Freeze end date:


    University of York staff payroll

     

    If you pay for your membership through UoY staff payroll, you need to email info@york-sport.com in order to action your request. You can freeze for a minimum of one full month up to 3 consecutive months. We can only freeze in monthly blocks. The freeze will start on the same date as your payment date. You will not have access to the facilities while the freeze is in place.

    You are committed to provide a minimum of 30 days’ notice before your next payment date as per our terms and conditions.

    Make sure to include the following information in your email:

    Membership wristband number:
    Full name:
    Email Address:
    Telephone number:
    Freeze start date:
    Freeze end date:

  • How do I cancel my membership?

    We’d hate to see you leave, but we understand that sometimes things come up and you need to cancel your membership with us. That’s why we’ve made it really simple for you to close your account.

    Find out how to cancel your account below.


    Pay monthly/direct debit membership

     

    If you wish to cancel your direct debit membership payments with us you need to email c.service@harlandsgroup.co.uk in order to action your request.

    Please email from the address associated with your membership and copy info@york-sport.com into your email to Harlands. It is important that you write your request to Harlands as evidence.

    You can also contact Harlands directly on 01444 449166 between 8.00am to 6.00pm Monday – Friday, still be sure to have contacted them in writing.

    You are committed to provide a minimum of 30 days’ notice before your next payment date, as per our terms and conditions.

    IMPORTANT: Please do not cancel your direct debit, as this will result in additional charges.

    Make sure to include the following information in your email:

    Harlands reference number:
    Membership wristband number:
    Full name:
    Email Address:
    Telephone number:


    Pay up-front membership

     

    If you experience exceptional circumstances, we can cancel your up-front membership. Please see our terms and conditions for more information.


    University of York staff payroll

     

    If you pay for your membership through UoY staff payroll, you need to email info@york-sport.com in order to cancel your account.

    You are committed to provide a minimum of 30 days’ notice before your next payment date as per our terms and conditions.

    Make sure to include the following information in your email:

    Membership wristband number:
    Payroll number:
    Full name:
    Email Address:
    Telephone number:

  • How do I book sessions online and through the app?

    New Members

     

    You’ll need to register for online bookings and download the York Sport Wellness app. Members can book sessions 7 days in advance. To register your membership, please follow the instructions below:

    Step one: Register for online bookings

    • Go to www.york-sport.com, on the top right corner of the page select ‘book’ and then choose either ‘Sport Village Bookings’ or ‘Sport Centre Bookings’
    • Click on ‘Register’
    • Enter your personal details

    Make sure to use the same email as your York Sport membership, or the system won’t be able to locate your account!

    For the Membership Card Number you need to enter the number printed on the top of your membership wristband. E.g. 8018411

    If your details are not recognised, please contact us either on 01904 325751 or email info@york-sport.com to check your details on our membership system.

    • Click Register
    • Click on the Activation Link that was sent to the email you supplied.
    • Confirm the answer to your security question
    • Enter and confirm your desired password
    • Click Activate

    Congratulations, you are now logged on and ready to start making bookings!

    Step 2: Register for York Sport Wellness

    • Download York Sport Wellness (Compatible with IOS & Android) from your usual app store.
    • Enter your personal details.

    Please activate your account using the email linked to your York Sport membership.

    • Read and accept the Terms & Conditions
    • Create your My Wellness account

    Congratulations, you are now logged on to York Sport Wellness!

    You will be able to connect to the equipment by using the York Sport Wellness app on your smartphone or your membership wristband (issued after your gym induction)

    You can digitally connect to the cardio equipment in the fitness suite by scanning the QR codes on the cardio equipment via the app to track and record your data.

    Using other equipment in the gym or attending a class? You can search for every piece of equipment available in the fitness suite and all timetabled classes to add & track this data as well!

    Additionally you can book classes, take part in challenges and much more!


    Existing Members

     

    Were you able to book sessions online previously but you’re now having issues? Please email us at info@york-sport.com with your account details so we can take a look at your account. If you’ve recently rejoined us or renewed your membership, we may need to reactivate your account.


    Non-Members

     

    Non-members can book sessions 3 days in advance using our bookings system. Non-members don’t need to register for an account to book sessions online. Please follow the instructions below:

    • Go to www.york-sport.com, on the top right corner of the page select ‘Book’ and then choose either ‘Sport Village Bookings’ or ‘Sport Centre Bookings’
    • Add your chosen session to your basket and click on ‘view basket’
    • Click on ‘this booking is for a non-member’
    • Select ‘a non-member from the drop-down list
    • Enter your personal details & payment details
    • You’ll receive an email confirming your booking.

    Congratulations, you’ve made your booking!

  • Do I need to book for swimming sessions?

    On 19th April 2022, we removed our booking system for open and lane swimming sessions, and we soon followed suit for family swim sessions as well! Simply turn up during the swim session you want to join, check in at reception, and they will let you through! You are welcome to join us for any of the public swim sessions per our current swimming pool timetable.

  • Can I bring guests?

    At York Sport, all members have 2 VIP guest passes per calendar month, allowing your guests member access to the same facilities as you! Guests must be aged 16 or above. A guest can redeem a maximum of 2 VIP guest passes per calendar month. We require a minimum of 24 hours’ notice to book VIP passes.

    The guest pass gives full access for a day at either York Sport Village or York Sport Centre, depending on where you are a member. Members with dual-site membership receive 2 VIP passes per calendar month which can be redeemed at either York Sport Village or York Sport Centre.

    Please note that fitness classes at York Sport Village must be pre-booked. Places will be allocated subject to availability.

    To book your guests, please complete this form.

    Alternatively, you can call us on 01904 325751. A minimum of 24 hours’ notice is required.

    We’ll need to know the following information:

    Member’s name:
    Membership wristband number:
    Guest’s name:
    Guest’s date of birth:
    Guest’s email address:
    Guest’s telephone number:
    York Sport Village or York Sport Centre: Please note that we can only issue a VIP pass at the site where you are a member.
    If your guest would like to book a class at York Sport Village, please indicate which sessions they would like to attend. (Please include Date and Time):

    Timetables can be found here.

  • Can I take my child into the members changing room?

    Children under the age of 12 months old who are unable to walk may to go into the members changing room, members with children over this age will find the village changing room more suitable with cubicles and a family changing area.

  • Do you have off-peak membership?

    We have a Student Saver membership that gives access to the gym, pool, classes and health suite between 06:00 – 16:30 (last entry 15:30) and 21:00 – 22:00 Monday to Friday, and 12:00 – 17:00 at weekends.  All other memberships give full access at any time.

  • Are you part of the BUCS UNIversal gym scheme?

    Yes! If you have an annual student membership with York Sport, you can sign up to the BUCS UNIversal gym scheme, meaning you’ll have access to multiple university gyms around the country.

    Please note that this is only available to students who have paid up-front for a full year membership, and is not currently available for any other membership option.

    For more information – including how to join the scheme, how to install the app, and how to book your sessions – please see the BUCS website.

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