York Sport Membership FAQs

Frequently asked questions about memberships at York Sport

York Sport Membership FAQs

If you have a question that is not in the FAQs, or have a query about any of the answers then do not hesitate to get in touch with us. You can do this by calling 01904 325751, or emailing info@york-sport.com.

  • I've just joined up... what do I do now?

    First of all, welcome to York Sport!

    The next step after signing up as a member is to book your induction. Our health and safety inductions offer a way for our new members to acquaint themselves with our facilities. You can also ask our Fitness Team to answer any questions you might have! You will be shown how to check in for our fitness classes, how to use our wristbands and our Wellness app, and how to use any machines in the gym you are unfamiliar with.

    On your induction, you will also be handed your membership wristband. This is how you can access our gym and members-only areas, so keep hold of it!

    You can book your induction here for Sport Village members, and here for Sport Centre members.

  • Why is my first monthly payment higher than I thought it would be?

    Our members who pay by monthly direct debit do not get charged straight away, even though their membership starts the day they join up.

    Your first payment is made up of a few different things, and so it might be a little higher than you are expecting! Your first payment includes:

    • Your £10 non-refundable wristband fee
    • A pro-rata membership fee, from the first day of your membership to the day before your direct debit comes out
    • Your first month of membership at your normal rate for the coming month.

    Due to the way we take payments, a higher first bill is perfectly normal! If you have any further questions or concerns regarding your bill, please do not hesitate to contact info@york-sport.com for more information.

  • How do I freeze my membership?

    Sometimes life gets in the way, so we understand that you need to have flexible membership options that work for you. That’s why we include the option to freeze your York Sport membership once in a rolling 12 month period – completely free of charge – for a minimum of 1 month to a maximum of 3 months. All members can also purchase additional freeze months, costing just £10 per freeze, per month. Please note that we can only freeze in monthly blocks. 

    Find out how to freeze your account below.


    Pay monthly/direct debit membership

     

    If you wish to freeze your direct debit membership payments with us you need to email c.service@harlandsgroup.co.uk in order to action your request. You can freeze for a minimum of one full month up to 3 consecutive months. We can only freeze in monthly blocks. The freeze will start on the same date as your payment date. You will not have access to the facilities while the freeze is in place.

    Please email from the address associated with your membership and copy info@york-sport.com into your email to Harlands. It is very important for you to write your request to Harlands as evidence.

    You can also contact Harlands directly on 01444449166 between 8.00am to 6.00pm Monday – Friday, still be sure to have contacted them in writing.

    You are committed to provide a minimum of 30 days’ notice before your next payment date as per our terms and conditions.

    Make sure to include the following information in your email:

    Harlands reference number:
    Membership wristband number:
    Full name:
    Email Address:
    Telephone number:
    Length of freeze (min 1 month, max 3 months):


    Pay up-front membership

     

    If you have paid up-front for your membership, you need to email info@york-sport.com in order to action your request. You can freeze for a minimum of one full month up to 3 consecutive months and we can only freeze in monthly blocks. We require both a start and an end date on the freeze e.g. from 1st – 31st December. We would extend your contract by the same number of months for which you have frozen.

    Make sure to include the following information in your email:

    Membership wristband number:
    Full name:
    Email Address:
    Telephone number:
    Freeze start date:
    Freeze end date:


    University of York staff payroll

     

    If you pay for your membership through UoY staff payroll, you need to email info@york-sport.com in order to action your request. You can freeze for a minimum of one full month up to 3 consecutive months. We can only freeze in monthly blocks. The freeze will start on the same date as your payment date. You will not have access to the facilities while the freeze is in place.

    You are committed to provide a minimum of 30 days’ notice before your next payment date as per our terms and conditions.

    Make sure to include the following information in your email:

    Membership wristband number:
    Full name:
    Email Address:
    Telephone number:
    Freeze start date:
    Freeze end date:

  • How do I cancel my membership?

    We’d hate to see you leave, but we understand that sometimes things come up and you need to cancel your membership with us. That’s why we’ve made it really simple for you to close your account.

    Find out how to cancel your account below.


    Pay monthly/direct debit membership

     

    If you wish to cancel your direct debit membership payments with us you need to email c.service@harlandsgroup.co.uk in order to action your request.

    Please email from the address associated with your membership and copy info@york-sport.com into your email to Harlands. It is important that you write your request to Harlands as evidence.

    You can also contact Harlands directly on 01444 449166 between 8.00am to 6.00pm Monday – Friday, still be sure to have contacted them in writing.

    You are committed to provide a minimum of 30 days’ notice before your next payment date, as per our terms and conditions.

    IMPORTANT: Please do not cancel your direct debit, as this will result in additional charges.

    Make sure to include the following information in your email:

    Harlands reference number:
    Membership wristband number:
    Full name:
    Email Address:
    Telephone number:


    Pay up-front membership

     

    If you experience exceptional circumstances, we can cancel your up-front membership. Please see our terms and conditions for more information.


    University of York staff payroll

     

    If you pay for your membership through UoY staff payroll, you need to email info@york-sport.com in order to cancel your account.

    You are committed to provide a minimum of 30 days’ notice before your next payment date as per our terms and conditions.

    Make sure to include the following information in your email:

    Membership wristband number:
    Payroll number:
    Full name:
    Email Address:
    Telephone number:

  • How do I book classes?

    Members can now book classes online here.

    How do I register for LeisureHub?

    Go to the bookings homepage and click on ‘Existing York Sport Member’. Follow the steps to register for your LeisureHub account. For step-by-step instructions, view our guide to registering as a member.

    How do I make bookings?

    To make a booking, first log in to your account. Then click ‘make a booking’ and select your chosen site from the drop down menu. From there, you can add sessions to your basket!

    Your sessions won’t be booked until you check out, so make sure to follow the steps all the way to the end to confirm your bookings. We have a step-by-step guide on booking sessions as a member if you need any help! In a hurry? Use our ‘Quick Book’ option to book a session on the go.

    If your chosen session is full, you can click on ‘notify me of a space’. If a space becomes available, you will receive an email. You’ll need to complete your booking to guarantee your place. Places are allocated on a first come, first served basis.

    How do I cancel a booking?

    Go to the bookings homepage and log in, then head to ‘My Bookings’. Click on ‘cancel’ next to the session you would like to cancel, then click ‘yes’. You will receive an email confirmation of your cancellation. A step-by-step guide to cancelling your bookings is also available!

     

    For Non-Members step-by-step guide to booking please see General FAQ’s.

    Alternatively call 01902 325751 or ask at reception.

    You can now book virtual and in person classes via the York Sport Wellness App.

  • Do I need to book for swimming sessions?

    On 19th April 2022, we removed our booking system for open and lane swimming sessions, and we soon followed suit for family swim sessions as well! Simply turn up during the swim session you want to join, check in at reception, and they will let you through! You are welcome to join us for any of the public swim sessions per our current swimming pool timetable.

  • Can I bring guests?

    At York Sport, all members have 2 VIP guest passes per calendar month, allowing your guests member access to the same facilities as you! Guests must be aged 16 or above. A guest can redeem a maximum of 2 VIP guest passes per calendar month. We require a minimum of 24 hours’ notice to book VIP passes.

    The guest pass gives full access for a day at either York Sport Village or York Sport Centre, depending on where you are a member. Members with dual-site membership receive 2 VIP passes per calendar month which can be redeemed at either York Sport Village or York Sport Centre.

    Please note that fitness classes for VIP Guests must be pre-booked. Places will be allocated subject to availability.

    To book your guests, please complete this form.

    Alternatively, you can call us on 01904 325751. A minimum of 24 hours’ notice is required.

    We’ll need to know the following information:

    Member’s name:
    Membership wristband number:
    Guest’s name:
    Guest’s date of birth:
    Guest’s email address:
    Guest’s telephone number:
    York Sport Village or York Sport Centre: Please note that we can only issue a VIP pass at the site where you are a member.
    If your guest would like to book a class at York Sport Village (or a Team Beats class at the Sport Centre!), please indicate which sessions they would like to attend. (Please include Date and Time):

    Timetables can be found here.

  • Can I take my child into the members changing room?

    Children under the age of 12 months old who are unable to walk may to go into the members changing room, members with children over this age will find the village changing room more suitable with cubicles and a family changing area.

  • Do you have off-peak membership?

    We have a Student Saver membership that gives access to the gym, pool, classes and health suite between 06:00 – 16:30 (last entry 15:30) and 21:00 – 22:00 Monday to Friday, and 12:00 – 17:00 at weekends.  All other memberships give full access at any time.

  • Are you part of the BUCS UNIversal gym scheme?

    Yes! If you have an annual student membership with York Sport, you can sign up to the BUCS UNIversal gym scheme, meaning you’ll have access to multiple university gyms around the country.

    Please note that this is only available to students who have paid up-front for a full year membership, and is not currently available for any other membership option.

    For more information – including how to join the scheme, how to install the app, and how to book your sessions – please see the BUCS website.

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