FAQs

Frequently Asked Questions

 

FAQs

We hope you find the answer you’re looking for in our FAQs. If you don’t simply contact us and we’ll be more than happy to answer it for you!

Here you will find our general FAQs – for more specific FAQs please click on the relevant links directly below.

  • What happens after I sign up?

    You will receive a confirmation email within 24 hours, and there will be a link in this email to book your fitness induction.

    When you arrive for your induction, simply check in at reception, and you’re good to go! At your induction, you will be given your membership wristband, which allows you access to our members-only facilities.

  • Who do the concession rates apply to?

    Concession rates apply to University of York employees, Armed Forces Personnel and over 60s. We also have a corporate rate available for a selection of employers.

    If you would like to enquire about setting up a corporate membership, you can do so by emailing info@york-sport.com.

  • Where is York Sport Village, and how do I get there?

    York Sport Village is located just off Hull Road, by Grimston Bar Park & Ride. It is situated on the edge of the University of York’s Heslington East Campus.

    The number 66 bus will take you to the Village’s doors from the city centre, as well as 66x for early mornings during term time. Please click here for the timetables. Both campus shuttles, UB1 and UB2 stop outside the village.

    The number 4 and 6 buses can take you to Heslington East Campus, which is a short walk from the Sport Village.

    You can also access the Sport Village by foot. Access is available from the Heslington East campus off Field Lane. Follow Kimberlow Lane past the interchange and Langwith College and follow the path which is suitable for pedestrians and cyclists to the York Sport Village. There is no vehicle access from this campus.

  • Why do I need a membership wristband?

    Your wristband is what identifies you as a member and must be worn at all times. You must scan your band at all access doors to gain entry.

    If you lose your band you will need to pay £10 for a new one. If you forget your band you can borrow a guest band for a small deposit of £5.

  • I have a 10-for-8 swim card! Can I access the member changing rooms?

    Our member changing rooms, health suite, and gym facilities are exclusive to our members. Non-members with 10-for-8 cards are welcome to use our public changing rooms located to the right of our reception desk. If you would like to enquire about membership (or book a tour of our members-only areas) please ask at reception.

  • How do I book classes and make bookings?

    Non-Members can now book classes online here.

    How do I register for LeisureHub?

    To register as a non-member go to the bookings homepage and click on ‘New Pay and Play Customer?’ to set up a non-member booking account. Follow along step-by-step with our guide to registering as a non-member!

    How do I make bookings?

    To make a booking, first log in to your account. Then click ‘make a booking’ and select your chosen site from the drop down menu. From there, you can add sessions to your basket!

    Your sessions won’t be booked until you check out and pay for them, so make sure to follow the steps all the way to the end to confirm and pay for your bookings. We have a step-by-step guide on booking sessions with a Pay & Play account available if you need any help!

    If your chosen session is full, you can click on ‘notify me of a space’. If a space becomes available, you will receive an email. You’ll need to complete your booking to guarantee your place. Places are allocated on a first come, first served basis.

    How do I cancel a booking?

    If you need to change or cancel your booking, please contact the site where you have made your booking. Terms and conditions apply.

     

    For Members step-by-step guide to booking please see Membership FAQ’s.

    Alternatively call 01902 325751 or ask at reception.

    You can now book virtual and in person classes via the York Sport Wellness App.

  • Do I need to book to swim?

    On 19th April 2022, we removed our booking system for open and lane swimming sessions, and we soon followed suit for family swim sessions as well! Simply turn up during the swim session you want to join, check in at reception, and they will let you through!

    You are welcome to join us for any of the public swim sessions per our current swimming pool timetable. Our swimming session prices for non-members can be found here. Please be aware we are now only taking card payment at reception.

  • How often are the changing rooms cleaned?

    The whole of the Sport Village is cleaned each morning. Changing rooms and toilets (as well as other areas identified) are cleaned throughout the day by cleaning staff who are on site during this period.

    We have enacted a rigorous cleaning regime due to COVID 19. The entire facility is deep cleaned every night, and in between bookable sessions. The Swimming changing rooms are cleaned after every swim session and Green/Red card system used during swim sessions.

     

  • How often is the fitness timetable changed?

    The fitness timetable is changed every 3 months, with customer feedback taken onboard in the changes.

    If you have any feedback regarding our fitness class timetable, feel free to contact our reception team on 01904 325751 or email us at info@york-sport.com and we will pass this along.

  • Do you have car parking facilities?
    • Sport Village parking is permitted for Village users for up to three hours.
    • Sport Centre parking is pay and display between the hours of 8am – 6pm Monday to Friday.  Free parking is available after 6pm Monday to Friday, and all day at weekends.
    • Fines will be issued for non-compliance.
  • How do I book sessions online and through the app?

    New Members

     

    You’ll need to register for online bookings and download the York Sport Wellness app. Members can book sessions 7 days in advance. To register your membership, please follow the instructions below:

    Step one: Register for online bookings

    • Go to www.york-sport.com, on the top right corner of the page select ‘book’ and then choose either ‘Sport Village Bookings’ or ‘Sport Centre Bookings’
    • Click on ‘Register’
    • Enter your personal details

    Make sure to use the same email as your York Sport membership, or the system won’t be able to locate your account!

    For the Membership Card Number you need to enter the number printed on the top of your membership wristband. E.g. 8018411

    If your details are not recognised, please contact us either on 01904 325751 or email info@york-sport.com to check your details on our membership system.

    • Click Register
    • Click on the Activation Link that was sent to the email you supplied.
    • Confirm the answer to your security question
    • Enter and confirm your desired password
    • Click Activate

    Congratulations, you are now logged on and ready to start making bookings!

    Step 2: Register for York Sport Wellness

    • Download York Sport Wellness (Compatible with IOS & Android) from your usual app store.
    • Enter your personal details.

    Please activate your account using the email linked to your York Sport membership.

    • Read and accept the Terms & Conditions
    • Create your My Wellness account

    Congratulations, you are now logged on to York Sport Wellness!

    You will be able to connect to the equipment by using the York Sport Wellness app on your smartphone or your membership wristband (issued after your gym induction)

    You can digitally connect to the cardio equipment in the fitness suite by scanning the QR codes on the cardio equipment via the app to track and record your data.

    Using other equipment in the gym or attending a class? You can search for every piece of equipment available in the fitness suite and all timetabled classes to add & track this data as well!

    Additionally you can book classes, take part in challenges and much more!


    Existing Members

     

    Were you able to book sessions online previously but you’re now having issues? Please email us at info@york-sport.com with your account details so we can take a look at your account. If you’ve recently rejoined us or renewed your membership, we may need to reactivate your account.


    Non-Members

     

    Non-members can book sessions 3 days in advance using our bookings system. Non-members don’t need to register for an account to book sessions online. Please follow the instructions below:

    • Go to www.york-sport.com, on the top right corner of the page select ‘Book’ and then choose either ‘Sport Village Bookings’ or ‘Sport Centre Bookings’
    • Add your chosen session to your basket and click on ‘view basket’
    • Click on ‘this booking is for a non-member’
    • Select ‘a non-member from the drop-down list
    • Enter your personal details & payment details
    • You’ll receive an email confirming your booking.

    Congratulations, you’ve made your booking!

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