We hope you find the answer you’re looking for in our FAQs. If you don’t simply contact us and we’ll be more than happy to answer it for you!
Here you will find our general FAQs – for more specific FAQs please click on the relevant links directly below.
What happens after I sign up?
You will receive a confirmation email within 24 hours, and there will be a link in this email to book your fitness induction.
Can I bring guests?
At York Sport Village you are able to bring guests to use the swimming facilities but not to the gym or exercise classes. Guests must pay to use the pool and must use the Village changing facilities.
- Due to Covid 19, we can’t issue guest passes to ensure social distancing.
Are family memberships available?
Not at present but members are more than welcome to bring children to use the pool on a pay and play basis.
Is there an age restriction for the gym?
Yes, members must be 16 years of age.
Who do the concession rates apply to?
Concession rates apply to University of York employees, Armed Forces Personnel and over 60s. We also have a corporate rate available for a selection of employers.
As a University of York employee, can I pay through payroll?
Payment through payroll is available by emailing firstname.lastname@example.org to obtain the appropriate Payroll form.
Does membership of York Sport Village entitle me to use the University Sports Centre?
There is a bolt-on membership available to allow dual use of York Sport Village and York Sport Centre, email email@example.com for more details. Otherwise Sport Village members get discount on the facilities at the Sport Centre.
Where is York Sport Village, and how do I get there?
The Sport Village is located just off Hull Road, by Grimston Bar Park & Ride. It is situated on the edge of the University of York’s Heslington East Campus.
The number 66 bus will take you to the Village’s doors from the city centre, as well as 66x for early mornings during term time. Please click here for the timetables. Both campus shuttles, UB1 and UB2 stop outside the village.
The number 4 and 6 busses can take you to Heslington East Campus, which is a short walk from the Sport Village.
You can also access the Sport Village by foot. Access is available from the Heslington East campus off Field Lane. Follow Kimberlow Lane past the interchange and Langwith College and follow the path which is suitable for pedestrians and cyclists to the York Sport Village. There is no vehicle access from this campus.
Why do I need a membership wristband?
Your wristband is what identifies you as a member and must be worn at all times. You must scan your band at all access doors to gain entry. If you lose your band you would pay £10 for a new one. If you forget your band you can borrow a guest band for a small deposit of £5.
How often are the changing rooms cleaned?
The whole of the sport village is cleaned each morning. Changing rooms and toilets (as well as other areas identified) are cleaned throughout the day by cleaning staff who are on site during this period.
We have enacted a rigorous cleaning regime due to COVID 19. The entire facility is Deep cleaned every night, and in between bookable sessions. The Swimming changing rooms are cleaned after every swim sessions and Green/Red card system used during swim sessions.
How often is the fitness timetable changed?
The fitness timetable is changed every 3 months, with customer feedback taken onboard in the changes.
I wish to submit feedback
We value customer feedback. You can submit a feedback form online or at reception. We aim to reply to your feedback within 10 working days (if requested).
Do you have car parking facilities?
- Sport Village parking is permitted for village users for up to three hours.
- Sport Centre parking is pay and display between the hours of 8am – 6pm Monday to Friday. Free parking is available after 6pm Monday to Friday, and all day at weekends.
- Fines will be issued for non-compliance.