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FAQs

Frequently Asked Questions

 

FAQs

We hope you find the answer you’re looking for in our FAQs. If you don’t simply contact us and we’ll be more than happy to answer it for you!

Here you will find our general FAQs – for more specific FAQs please click on the relevant links directly below.

  • What happens after I sign up?

    You will receive a confirmation email within 24 hours, and there will be a link in this email to book your fitness induction.

    Our health and safety inductions offer a way for our new members to acquaint themselves with our facilities. You can also ask our Fitness Team to answer any questions you might have! You will be shown how to check in for our fitness classes, how to use our wristbands and our Wellness app, and how to use any machines in the gym you are unfamiliar with.

    On your induction, you will also be handed your membership wristband. This is how you can access our gym and members-only areas, so keep hold of it! Please note that you will not be permitted entry to the facilities without an induction.

    York Sport Village members can book your induction here.

    York Sport Centre members can watch our new video induction here. If you would still prefer an in-person induction, you can book here.

  • Who do the concession rates apply to?

    Concession rates apply to University of York employees, Armed Forces Personnel and over 60s. We also have a corporate rate available for a selection of employers.

    If you would like to enquire about setting up a corporate membership, you can do so by emailing info@york-sport.com.

  • Where is York Sport Village, and how do I get there?

    York Sport Village is located just off Hull Road, by Grimston Bar Park & Ride. It is situated on the edge of the University of York’s Heslington East Campus.

    The numbers 66 and 67 buses will take you to the Village’s doors from the city centre. Please click here for the timetables. The campus shuttle 68 stops outside the village.

    The number 6 bus can take you to Heslington East Campus, which is a short walk from the Sport Village. The Sport Village is only a short walk away from the number 8 Grimston Bar Park & Ride.

    You can also access the Sport Village by foot. Access is available from the Heslington East campus off Field Lane. Follow Kimberlow Lane past the interchange and Langwith College and follow the path which is suitable for pedestrians and cyclists to the York Sport Village. There is no vehicle access from this campus.

  • Why do I need a membership wristband?

    Your wristband is what identifies you as a member and must be worn at all times. You must scan your band at all access doors to gain entry.

    If you lose your band you will need to pay £10 for a new one. If you forget your band you can borrow a guest band for a small deposit of £5.

  • I have a 10-for-8 swim card! Can I access the member changing rooms?

    Our member changing rooms, health suite, and gym facilities are exclusive to our members. Non-members with 10-for-8 cards are welcome to use our public changing rooms located to the right of our reception desk. If you would like to enquire about membership (or book a tour of our members-only areas) please ask at reception.

  • How do I book classes and make bookings?

    Non-Members can now book classes online here.

    How do I register for the York Sport Hub?

    To register as a non-member go to the bookings homepage and click on ‘New Pay and Play Customer?’ to set up a non-member booking account. Follow along step-by-step with our guide to registering as a non-member!

    How do I make bookings?

    To make a booking, first log in to your account. Then click ‘make a booking’ and select your chosen site from the drop down menu. From there, you can add sessions to your basket!

    Your sessions won’t be booked until you check out and pay for them, so make sure to follow the steps all the way to the end to confirm and pay for your bookings. We have a step-by-step guide on booking sessions with a Pay & Play account available if you need any help!

    If your chosen session is full, you can click on ‘notify me of a space’. If a space becomes available, you will receive an email. You’ll need to complete your booking to guarantee your place. Places are allocated on a first come, first served basis.

    How do I cancel a booking?

    If you need to change or cancel your booking, please contact the site where you have made your booking. Terms and conditions apply.

     

    For Members step-by-step guide to booking please see Membership FAQ’s.

    Alternatively call 01902 325751 or ask at reception.

    You can now book virtual and in person classes via the York Sport Wellness App.

  • Do I need to book to swim?

    On 19th April 2022, we removed our booking system for open and lane swimming sessions, and we soon followed suit for family swim sessions as well! Simply turn up during the swim session you want to join, check in at reception, and they will let you through!

    You are welcome to join us for any of the public swim sessions per our current swimming pool timetable. Our swimming session prices for non-members can be found here. Please be aware we are now only taking card payment at reception.

  • How often are the changing rooms cleaned?

    The whole of the Sport Village is cleaned each morning. Changing rooms and toilets (as well as other areas identified) are cleaned throughout the day by cleaning staff who are on site during this period.

    We have enacted a rigorous cleaning regime due to COVID 19. The entire facility is deep cleaned every night, and in between bookable sessions. The Swimming changing rooms are cleaned after every swim session and Green/Red card system used during swim sessions.

     

  • How often is the fitness timetable changed?

    The fitness timetable is changed every few months, with customer feedback taken onboard in the changes.

    If you have any feedback regarding our fitness class timetable, feel free to contact our reception team on 01904 325751 or email us at info@york-sport.com and we will pass this along.

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